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< March 2012 >
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This day has both online and offline events

Events This Month:

March 1:
  • Business Model Optimization: Making Process and Operational Changes Real    Strategic Management
    4:00 AM
    The alignment of a multinational company's operating model and its global tax planning enhances the opportunity for value creation. But that's no easy task. Building a structure with the right balance that can be sustained over time takes a commitment of senior management to a transformation of key functions embedded within the operating model. The change needs to be substantive and real, and it's seldom easy.
  • People Insights 2.0: Opportunity at the Confluence of Workforce Intelligence and Social Analytics    Human Resources
    11:00 AM
    In this session you’ll learn: how and why to augment your current workforce analytics with social data; the tools and methodologies that are available to help you capture and understand the data in your social networking platforms; why the static employee profile is insufficient for the way we do business today; how your talent management processes must evolve to incorporate social workforce analysis. Source HR
  • Measured Innovation – The Culture, Disciplines, and Mechanics for Institutionalizing Innovation    Information Technology
    2:00 PM
    With the rapid pace of change in technology, it is more important than ever for CIOs to effectively manage innovation within their enterprise. But with current heavy demands on the IT function, how can CIOs get in front of emerging trends and guide potentially disruptive technology innovations? We'll discuss: - How to distinguish technology innovations from technology distractions. - The importance of culture, discipline, and supporting mechanics in the management of innovation.
  • Why Marketing, Sales, & Service has Become Service, Service & More Service    Marketing and Sales
    2:00 PM
    Customer Relationship Management (CRM) strategies have traditionally focused on the three disciplines of Marketing, Sales, and Service. But as customer service increasingly becomes the most important differentiator a company has, is it now safe to say that “service is the new sales”? Could it also be said that “service is the new marketing”? Attend this Webinar on March 1st and you will hear from marketing, sales, and contact center experts who will explore the notion that the contact center is fast becoming the central hub for attracting, selling to, and retaining customers.
  • Five Levers of Change Management    Operations
    4:00 PM
    The Prosci webinar pre-reading sets a great foundation for discussing change management on the webinars. This article is titled: The "harder" side of change - The What, Why and How of change management. The same pre-reading is used for all webinars, so you only need to read it once. - Change management process overview - Communications plan - Sponsor roadmap - Coaching plan - Training plan - Resistance management plan - The end result Source Change Management Learning Center
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March 2:
  • Transfer Pricing and Customs Valuation: Is There Common Ground?    Strategic Management
    1:00 AM
    The use of transfer pricing methodologies to determine values for customs duty purposes are under increasing scrutiny from customs authorities in the Asia Pacific region. Companies that only focus on transfer pricing not only risk customs challenges, but also may overlook duty planning opportunities. We'll discuss: - Interaction between transfer pricing and customs valuation. - Managing the transfer pricing adjustments. - Practical experiences with interaction between customs and the tax authorities. - Planning issues for transfer pricing and customs.
  • DIY Social Media Monitoring: How to Keep Tabs On Social Media Without Breaking The Bank    Communications
    11:00 AM
    If you’ve been monitoring social media for mentions of … social media monitoring, you’ll likely have noticed more people discussing how to listen better on behalf of your brand. There are tools. There are services. And there are case studies on how your organization can sift through social media static and glean out useful nuggets. - How to set up a “listening station” using Google Reader - How to create a list of “watch words” for your organization - How to incorporate social media monitoring into your daily routine Source HR
  • 8 Steps to Clear Communication    Communications
    11:00 AM
    Through serving as an award-winning crisis counselor, and later executive director of strategic communications for the nation’s largest non-investor owned health insurance company (where he eventually served as chief of staff), Scott witnessed what worked and didn’t work in engaging people and employees to perform optimally, especially during times of change.
  • More Efficient Financial Reporting Through Data Consolidation    Finance and Accounting
    2:00 PM
    For senior finance executives, consolidating data is an essential component of financial reporting. This intermediate-level Webcast will show you how to unearth a variety of capabilities within Excel -- including data consolidation, subtotaling and pivot tables -- to help reduce the amount of time you dedicate to financial reporting. You will learn how to: - Quickly create year-over-year analyses; - Use pivot tables to roll up daily dates to months, quarters and years; - Summarize large amounts of data using Consolidate, subtotals and pivot tables;
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March 5:
  • What is SaaS?    Human Resources
    2:00 PM
    Web-based software delivered over the Internet helps business personnel collaborate more effectively by providing universally available tools that help organizations expand how and when work gets done.
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March 6:
  • Identifying the Needs of Those You Lead    Human Resources
    1:00 PM
    What if people had their needs written all over them? What if you could tell who wants greater independence vs. who wants a bit more structure and support? What if you could quickly identify the needs and sources of motivation of those you lead? Would it change the way you lead? - The DiSC Behavioral Styles Model and the key behaviors and characteristics associated with each DiSC style - Sources of motivation for each style - How to build effective relationships based on DiSC style Source HR.com
  • How to Write a Darn Good Email    Communications
    1:00 PM
    Ensuring That What You Write Is What You Mean Email demands clear and efficient writing, but “oops” is an all-too-common occurrence. We’ve all seen how easily misunderstandings in email messages can compromise clear communication. Attend this helpful Webinar to get a fast-paced, hands-on lesson to strengthen your e-writing skills. Through examples and exercises, you will learn how to target your audience, get to the point, and develop and maintain a professional e-mail style. Source: Amanet.org
  • Automating Business Processes with Cloud Fax Services: Increasing Productivity, Compliance and Savings    Information Technology
    2:00 PM
    Fax communication remains a vital element of corporate workflow across many industries. Today’s challenge is finding a way to economically integrate fax into business systems to improve efficiency, increase compliance, and reduce costs.
  • Unlocking the Value of Dynamic Financial Planning    Finance and Accounting
    2:00 PM
    A company puts itself at a competitive disadvantage when it conducts financial planning in silos within a static environment that does not enable it to anticipate and respond to changes in business conditions. But by taking advantage of advances in technology, companies can drive growth and profitability by unlocking the power of delivering the right data at the right time to key decision makers. From the Webcast, you will learn how to: - Anticipate or react to change quickly, and weather adverse market conditions by modeling and planning for them;
  • 8 Proven Tactics for Improving Your Trigger Email Program without Breaking the Bank    Marketing and Sales
    2:00 PM
    In this rapid-fire session, you'll learn: * The 6 things that make up the majority of your trigger email success including the #1 thing that nobody ever tells you about * 3 sure-fire tips for developing the perfect abandoned system (hint: abandons are not just for carts! They're good for lead forms, search and more!) * How triggers and blast emails differ and why triggers are critical for your future * 8 strategic and creative tricks that really work * 7 things you truly must measure Source Target Marketing
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March 7:
  • Prosci Change Management Webinars - Applying the Prosci® ADKAR® Model    Operations
    11:00 AM
    Webinar pre-reading - The Prosci webinar pre-reading sets a great foundation for discussing change management on the webinars. This article is titled: The "harder" side of change - The What, Why and How of change management. The same pre-reading is used for all webinars, so you only need to read it once. Agenda Prosci® ADKAR® Model Awareness Desire Knowledge Ability Reinforcement ® Applying ADKAR® Six applications Source Change Management Learning Centre
  • The Power of Analytics: Moving from Data to Action    Human Resources
    12:00 PM
    Organizations today are inundated with data – about your people, their skills, their traits and performance. The rise of "big data" – a term for the host of issues that arise from the massive increase in the amount of data organizations must sift through and manage – has made organizational capacity to turn that data into insight and action mission critical.
  • Ethics and Compliance: The Board's Critical Role    Strategic Management
    2:00 PM
    A factor often cited in governance failures is a poor tone at the top. Beyond overseeing management and asking questions about ethics and compliance efforts, what is the board's role in building and sustaining an ethical culture? We'll discuss: - How the board may interact with management to foster a culture of ethics and compliance. - The board's involvement in corporate compliance programs, whistleblower hotlines, and contributing to tone at the top. - The board's role in internal investigatory matters, fraudulent acts by management, and other compliance related issues.
  • Facilitation Skills for Project Managers    Operations
    2:00 PM
    Meetings are nothing more than a tool to get results. A successfully facilitated meeting helps to achieve and exceed project goals, by improving issues resolution, decision making, and risk management. Facilitation is an art and science that consists of a set of skills that can be learned. Successful facilitators can recognize and balance the needs of the meeting, the individuals, and the team.
  • How Call Centers are Being Reshaped by Smartphones, Social Media and Fed-Up Consumers    Marketing and Sales
    2:00 PM
    Call centers today subject callers to a number of aggravations: Annoying phone menus, lengthy hold-times and the unnecessary repeating of information to agents. But all that is about to undergo a radical change, powered by the growing impact of social media, the proliferation of smartphones and the rising expectations of today's consumers. The call center of the future fixes these flaws, resulting in delighted callers and significantly lower costs-per-call. This webinar will show you how that future is closer than you think. What attendees will learn:
  • How To Recruit With Video    Human Resources
    2:00 PM
    According to comScore, 181 million Americans watched more than 40 billion videos in the past month. A more interesting stat would be, what percentage of companies are ignoring this huge pool of passive candidates by not implementing a video recruitment strategy? May I ask, what are you doing now to capture the mindset of the passive candidates who are quietly waiting for the market to turn in their favor? Are you using YouTube and sites like it to maintain your edge? If not, this webinar is an event you can not miss. In this presentation you will learn:
  • How to Create and Use Better Budgets with Microsoft Dynamics GP and Excel    Finance and Accounting
    2:00 PM
    Learn how to combine the power of Microsoft Dynamics GP (formerly Great Plains) and Excel to create budgets that provide new insights into critical business decisions. During this Webcast, Microsoft GP expert Belinda Allen provides simple, step-by-step instructions on how to quickly and easily extract data from GP and create budgets using the Excel Budgeting Wizard. Among the techniques you will learn from this Webcast are how to: - Set up comparisons between historical and budget numbers; - Run vendor analyses; and
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March 8:
  • How to Become a Social Business: Your Framework for Success    Communications
    12:00 PM
    Social media has come a long way from the early days of Facebook, Twitter and YouTube. We have all felt its impact in marketing and public relations, but the pace is accelerating and harnessing social tools for business process improvement is more important than ever. How does a company apply social techniques to their business to see the same advantages in customer service, HR, or product development (and more!), as we did in marketing? How do companies become a social business?
  • Mastering Excel® Shortcuts: Powerful Tips and Tricks That Increase Your Productivity    Finance and Accounting
    1:00 PM
    If you're like most of us, you've never had "formal" Excel training or if you did, it was years ago. The bottom line is that you are basically self-taught, having picked up a few "how-tos" in bits and pieces along the way. In today’s fast-paced work environment, that skill set is serving you poorly. This 90-minute Webinar is here to help. It demonstrates a wealth of specific tips, tricks and shortcuts the pros use to unlock the power of Excel's powerful time-saving features!
  • Making Your Life Work    Operations
    1:00 PM
    Do you want to be more effective at work and at home? In a world of constant access and busy lives, everyone struggles with managing their energy and time. It is difficult to be engaged and effective when overwhelmed and stretched too thin. Today, individuals have more options than ever before in how they work, when they work, and where they work. These new ways of working can be an opportunity or a burden.
  • Customer Segmentation Made Simple    Marketing and Sales
    1:00 PM
    Join author and SAS® expert Randy Collica as he explains how to use SAS® Enterprise Miner™ and the most commonly available techniques for customer relationship management (CRM). Based on his book Customer Segmentation and Clustering Using SAS® Enterprise Miner™, Second Edition, this webinar explores ways to segment customers more intelligently and achieve (or at least get closer to) the one-to-one customer relationship today's businesses want. Source: SAS
  • Can you deliver a Best-in-Class Customer Experience across all your Channels?    Marketing and Sales
    2:00 PM
    This Webinar will share research and survey results from a recent study by the Aberdeen Group. Research Director, Sumair Dutta will present his research on 180 service professionals including identified patterns and metrics benchmarks that distinguish Best-in-class companies from the average performers. Leading organizations deliver consistent and effective service experience no matter what channel is being accessed by the customer not only providing higher satisfaction, but also reducing the operational costs. Attendees will learn: - What are best-in-class companies doing different
  • 7 Tips that Guarantee your Employees Will Learn More from eLearning    Human Resources
    2:00 PM
    To understand the psychological processes that underlie learning and memory. To be able to incorporate these memory processes as individuals author eLearning modules. To improve the effectiveness of eLearning using the insights of science. Source HR.com
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March 12:
  • Are You Ready for a Change from Premise Telecom Equipment?    Information Technology
    2:00 PM
    Many businesses are challenged to install their own services and lack the technical and maintenance know how. Hosted solutions provides a solution to this problem. Hosted solutions require little setup, and it is all done for you, usually in just a few days. Despite the inexpensive real estate made available by the real estate market collapse post-recession—its still expensive. Many offices have gone to a smaller office footprint which means you need technology to shrink along with your floor space. One way to do this is to trade in the PBX in the closet for a hosted solution.
  • Transform and Create a Smarter Finance Function    Finance and Accounting
    2:00 PM
    Most finance teams have done a good job of shrinking, but have they really transformed? During this Webcast, Steve Player, an expert in planning, performance measurement and cost management, will reveal why your organization needs to create a dynamic finance function, as well as how to get started. Leveraging his work leading the Beyond Budgeting Round Table in North America, Steve will provide attendees of this Webcast with: - Six reasons why finance organizations need to change; - Seven specific tactics and strategies you can begin immediately to initiate change;
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March 13:
  • The Role of Content Marketing in SEO, Social Media and your Web Presence    Marketing and Sales
    11:00 AM
    There’s been a real evolution of search engine optimization (SEO) over the past couple of years. gShift refers to this SEO evolution as Web Presence Optimization (WPO). In this discussion you will learn about: • Why SEO is important to a business and in a digital marketing budget • The shift that is taking place in SEO and how social media and social signals matter now more than ever before • How and why it all starts with content marketing
  • Delivering Financial Excellence through Insight, Efficiency, and Control    Finance and Accounting
    12:00 PM
    A recent CFO Signals report from Deloitte Development LLC indicates that nearly 50% of the CFOs surveyed need more metrics, information and tools for making sound business decisions, and 75% say they need to improve their organizations' analytical skills. In order to deliver this value, CFOs must have deep visibility into the financial and operational performance of their business. They need to be able to answer the question "Do I have a complete, real-time view of my business for proactive decision making?"
  • How to Project Confidence with Demanding People    Operations
    1:00 PM
    In this webinar, you’ll discover techniques you can use to project an aura of confidence that works in any circumstance and especially when you’re in the hot seat with demanding bosses and colleagues. You signal your level of self-confidence in many ways: your facial expression, your body language, how you speak, and what you say. This program shows you tactics you can use to get grounded and present yourself naturally yet assertively, using both verbal and nonverbal techniques. Source American Management Association
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March 14:
  • The Progress Principle: Sparking Employee Engagement and Performance    Operations
    12:00 PM
    What You Will Learn - What inner work life is and why it matters to people and their organizations - How inner work life drives performance on four dimensions: —Creativity —Productivity —Commitment to the work —Commitment to colleagues - How even incremental progress in meaningful work can lead to great inner work life - What you can do at the start of each project to make the work meaningful - How you can boost consistent progress by strategic use of “catalysts”—such as learning-oriented reactions to setbacks
  • The Future of Sales: How Best-in-Class Sales Organizations Own the Customer Experience    Marketing and Sales
    1:00 PM
    Contemporary corporate sales organizations must adapt to today's on-demand selling environment and the resulting altered buying cycles. The coveted accomplishments of credibility, customer satisfaction and profitability require ongoing attention to the skill sets of the company's front line - and beyond. To this end, a wide variety of sales training solutions and methodologies are deployed by companies seeking to lower the cost of selling, while maximizing the top line of gross revenue.
  • Tips & Tricks for Troubleshooting Simple Issues in Microsoft Office 2010    Information Technology
    1:00 PM
    Learn how to fix simple mistakes, problems and troubleshooting strategies for working with Microsoft Office System. Learn where to look and what to do IF and when certain situations occur such as application recovery and version control as well as updates and security for Microsoft Word, Microsoft Outlook, and Microsoft Excel. Source New Horizons
  • Social Learning and OmniSocial    Human Resources
    2:00 PM
    This interactive session explores OmniSocial's enterprise learning components and examines how leading companies are combining social technologies with traditional learning management internally—to develop talent, increase employee productivity, and enable more efficient sharing of employee knowledge and expertise—as well as externally, making essential training courses and curriculum available to their customers, vendors, and partners. Additional session highlights include: - Two of the more common learning models that are emerging
  • Global Talent Strategy: Time for a Fresh Approach?    Human Resources
    2:00 PM
    A number of macro trends are affecting companies' ability to acquire, develop, and retain the talent needed to compete in the next decade and beyond. Which forces are expected to drive the talent market most aggressively in the coming years? We'll discuss: - Emerging global talent issues and trends, such as globalization and the aging workforce. - Attitudes and desires of different employee generations. - Strategies employers can implement to help deliver world-class talent programs.
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March 15:
  • MarketingProfs University: Developing an Email Strategy That Keeps People Connected    Marketing and Sales
    12:00 PM
    Marketers often think in terms of email campaigns, but people think in terms of the overall experience with a company—which starts the day they subscribe. Tricks and tactics don't keep subscribers engaged, but a sound strategy that consistently delivers value does. This PRO seminar and first class of MarketingProfs University's Email Marketing Master Course will identify the critical strategic elements for successful email programs, tie those elements to your specific business objectives, and demonstrate how to continually optimize your email program based on customer feedback.
  • Never Sell Anything Again (and Watch Your Business Soar)    Marketing and Sales
    1:00 PM
    Are you feeling like your business is stuck? Through decades of experience running his own companies and consulting hundreds of others, Barry Moltz has identified the six major areas where almost every business gets stuck. Learn how to: - Grow your small business fast by actually "forgetting" about traditional sales methods through this step by step guide - Reduce a great prospect's buying decision by 90% - Quickly, easily and once-and-for-all become unstuck Source Score
  • Using Technology to Deliver a Better Customer Experience    Information Technology
    2:00 PM
    Learn how you can substantially improve business outcomes, increase Customer Satisfaction and Net Promoter® scores, and reduce overall cost-to-serve across all channels by deploying the technology platform and solution best suited for your particular needs, be it Cloud, On Premise or a Hybrid. Lower Operating Cost + Higher Quality = Greater Client Value! Attendees will learn: - How to turn your existing contact center into a true customer collaboration hub.
  • Forecasting in Turbulent Times    Finance and Accounting
    2:00 PM
    How reliable and timely are your forecasts? How effective are they in helping you address risks and opportunities? In an increasingly volatile business climate, forecasting has never been more important, or more challenging. Many corporations have to confront the fact that their existing forecasting processes are not effective: unpleasant surprises are becoming more the norm rather than the exception.
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March 19:
  • India Budget 2012 - Time for Action    Finance and Accounting
    5:00 AM
    India's Budget which will be announced on 16 March 2012 offers an opportunity for the Government to bring about high impact changes which will fuel growth and drive momentum into the Indian economy. The past year has been particularly interesting and post the Supreme Court's landmark decision in the Vodafone case, it is widely anticipated that key changes in the Income Tax Act are likely to be introduced, which will in turn have an impact on investments into India. We'll discuss: - Key Budget changes, policy and tax changes, and new initiatives sought to be introduced.
  • Workforce Analytics & Planning: Insights and Practice Leveraging Human Capital Financial Statements    Human Resources
    11:00 AM
    Workforce Analytics and Planning are critical components of effective Talent Management and translate into long term success and a competitive advantage for many best in class organizations. As the war on talent intensifies, it is more important than ever for organizations to attract, retain and grow top talent. Implementing successful Workforce Analytics and Planning initiatives enables organizations to optimize workforce size, structure, skills and roles.
  • Under Pressure: Finance and Tax Executives on Tax Management in a Challenging Recovery    Finance and Accounting
    2:00 PM
    Throughout the most challenging phase of the recent downturn, companies across the United States locked their gaze on the bottom line, relentlessly cutting costs to maintain profitability. And as the margin for error in business decision making narrows, companies will seek to manage their performance with greater precision and control -- including their performance in tax.
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March 20:
  • Anti-Avoidance Rules in China: Lessons from Reported Cases to Date    Finance and Accounting
    2:00 AM
    Since introducing general anti-avoidance rules from year 2008, Chinese tax authorities have challenged a growing number of transactions they regard as abusive. Because China does not have a case law system for tax disputes yet, a summary of recent cases might be useful for taxpayers in similar situations. We'll: - Provide a review of anti-avoidances rules introduced under the 2008 enterprise income tax reform. - Summarize anti-avoidance cases relating to indirect transfer, beneficial ownership, special reorganizations, and profit splits.
  • Global Employment Companies - A Solution to Today's Challenges?    Human Resources
    8:00 AM
    Demands for talent are increasingly global, and organisations are looking for approaches that allow them to respond flexibly to changes, particularly in emerging markets. A solution that has been looked at in the past may now be the best answer: the global employment company (GEC). What benefits might a GEC bring to your organisation, and what factors should be taken into account before implementation? We'll discuss: - Current global talent trends. - Advantages and disadvantages of a GEC.
  • Mentor Program or Mentor Culture - What works the best?    Strategic Management
    11:00 AM
    This presentation will provide participants with the understanding of business challenges facing organizations today. Participants will learn what it takes to implement a mentor program and understand the value - short or long term of the program. Participants will learn what it takes to implement a mentor culture and the value - short or long term of the culture. We will explore some case studies to reinforce the business decisions that you will make. Source HR.com
  • Mastering PowerPoint®: Shortcuts and Tips to Create Presentations Like an Expert    Communications
    1:00 PM
    Discover How to Quickly Create a Memorable Slide Deck You can deliver a great presentation yet lose credibility and damage your professional image if your supporting slide deck looks amateurish. Excuses are not a solution. The good news is that you can achieve a professional look and feel without spending lots more time putting your slides together. This 90-minute webinar equips you with rules of thumb and how-to methods that help you create powerful, professional slides in minutes rather than hours. Source American Management Association
  • Optimizing The Modern Sales Force: How Best-in-Class Companies Use Technology to Increase their Sales    Marketing and Sales
    1:00 PM
    With all the tools available to contemporary sales reps, maximizing effectiveness with the amount of information encountered throughout the prospect-to-cash cycle can be overwhelming, creating a "data-rich but insight-poor" barrier that stands in the way of effectively hitting quota. With tight margins specific to the food industry, controlling and leveraging customer insight is crucial to both top- and bottom-line success.
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March 21:
  • How to Mediate Employee Conflict Using Managerial Mediation    Operations
    12:00 PM
    This webinar contains much of the informational content of the Manager-as-Mediator Seminar, restructured to fit a one-hour webinar format. Participants will learn the core competency of Managerial Mediation — a key leadership skill for the modern workforce. For Who: Managers and others who are responsible for the cooperative work of others, human resources professionals, executive coaches, and independent consultants. Source Mediation Works
  • Mind Matters! Getting Results Through Psychology    Human Resources
    12:00 PM
    If you’ve been doing the same thing and not getting anywhere, listen to this webcast for new techniques that tap into the human psyche. Because understanding the root reasons of human behavior allows you to make different choices about how you manage and what kind of results you get. Thought, behavior, personality — all three affect everything from having a preference for a particular employee to how often you voice your opinions in a group. What You Will Learn
  • New Hire Nightmares – They Accepted Our Offer, Now What?    Human Resources
    2:00 PM
    Do you secretly dread Start Days? How many times has a new hire started but no one knew they were coming? Or they start but can’t log on to their laptop? Payday comes but not for them? Sound familiar? Onboarding in today’s complex organizations involves a myriad of data connection points linking multiple systems and potentially hundreds of people. It is a lot more than a nice offer letter packet or video on the company culture. Even if your ATS had an onboarding component, automation rarely improves poorly thought out process. Free Webinar. Source Ere.net
  • The Best-in-Class Pillars for Next-Generation T&E Expense Management    Finance and Accounting
    2:00 PM
    New Aberdeen research has found that expenses related to travel and entertainment (T&E) equate to 8%-to-12% of the average organization's total budget. With this significant level of corporate finances allocated towards this category, and with over 70% of organizations perceiving T&E expense management as a moderately-to-highly strategic internal function, it is now critical for companies to follow the Best-in-Class pillars of next-generation expense management. Join us for a complimentary webinar that will help organizations:
  • Cloud Security: Perception vs. Reality    Information Technology
    2:00 PM
    As you move your IT Infrastructure into the cloud, how secure can you expect your applications to be? Join Alert Logic and Internap on this webcast for an enlightening discussion on the state of cloud security and how it impacts security management decisions, especially in the context of deploying infrastructure to hosted and cloud environments. Key topics include: - Risk factors: Potential hazards and threats to look for in-house vs. an outsourced data center environment - Trends: Driving factors supporting cloud security fears
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March 22:
  • How to Mediate Employee Conflict Using Managerial Mediation    Human Resources
    10:00 AM
    This webinar contains much of the informational content of the Manager-as-Mediator Seminar, restructured to fit a one-hour webinar format. (Click title to view topic outline and learning objectives, and to view a five-minute PowerPoint overview.) Participants will learn the core competency of Managerial Mediation — a key leadership skill for the modern workforce. Managers and others who are responsible for the cooperative work of others, human resources professionals, executive coaches, and independent consultants. Note: Webinars A and B contain some overlapping content.
  • Strategic Management of Organizational Conflict    Strategic Management
    12:00 PM
    This webinar contains much of Dr. Dana's standard keynote address, Weaving Mediation into the Fabric of Organizations, for which he customarily receives a speaker's fee of $5000. This webinar will change forever the way you think about conflict. It contains a blueprint for changing your organization's culture and structure from dysfunctional to functional.
  • Turning Social Referrals into Measurable Business Results    Marketing and Sales
    12:00 PM
    "Word of mouth" has always been a valued marketing channel for brands, but actually measuring it has been problematic. With more "word of mouth" moving online via social sharing and conversations, brands have a new opportunity to identify their highly engaged, loyal customer advocates and encourage them to share their brand experiences with their social communities in a measurable way.
  • Start a Mastermind Group Today    Strategic Management
    1:00 PM
    In this 3-week teleclass you will learn how to: - Help people distinguish between a mastermind group, group coaching, and training classes - Pick what type of people should attend your mastermind group - Choose to facilitate, participate, or both - Select your mastermind group's niche and type - Decide where to hold meetings - Determine if your group should be free or paid - Create meeting agendas - Write group guidelines - Prepare for your first meeting - Choose among basic masterminding techniques - Determine why mastermind groups fail
  • Measuring the Hidden Financial Cost of Organizational Conflict    Finance and Accounting
    2:00 PM
    This webinar presents a step-by-step analysis of the nine hidden factors that incur surprisingly high (although hidden) financial cost of conflict. It is based on Dr. Dana's seminal 1982 article, Measuring the Financial Cost of Employee Conflict, which has evolved to become the on-line Dana Measure of Financial Cost of Organizational Conflict (click for access to the public version of the instrument).
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